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Case Studies

Customer Satisfaction

National Blind Manufacturing Company : Sales Performance Audits
To ensure that its sales team pro-actively meets customer needs, a National Blind Manufacturing Company contracted with Redhill Group to audit the quality of its service for all locations of the Mid-Atlantic retail chain in addition to retail locations of key competitors.  Read more here.

Regional Shopping Centers : Security and Valet Parking Performance Evaluation
As a major entertainment center our client offers a unique entertainment and shopping experience that draws consumers from throughout a major metropolitan area. To ensure the cllient’s continued success, it is important that valet parking works efficiently and courteously, and that security staff are deployed to provide a safe atmosphere for visitors.  Read more here.

National Consumer Goods Provider: Customer Satisfaction Study
Redhill Group conducts regular studies for this client’s customer service call center.  Customers who have utilized the call center are contacted and surveyed on a range of topics to measure satisfaction with the company’s customer service.  Read more here.