Regional Shopping Centers : Security and Valet Parking Performance Evaluation
As major entertainment center our client offers a unique entertainment and shopping experience that draws consumers from throughout a major metropolitan area. To ensure the client’s continued success, it is important that valet parking works efficiently and courteously, and that security staff are deployed to provide a safe atmosphere for visitors.
Redhill Group conducted mystery shops of valet parking throughout the hours of operation, and while there, determined the number and location of security staff. Security team members were also asked for directions to determine how they handled inquiries.
Redhill Group has periodically repeated this survey for the client, who has used the information to ensure that both valet and security staff is conducting their services in an effective and professional manner.