For years sophisticated retailers and restaurants have sought Redhill Group’s Mystery Shopping expertise to be sure that their customers’ expectations are consistently met or exceeded. Knowing it is difficult to substitute the objective view provided by an excellent Mystery Shopping program, they count on Redhill Group to help assess whether employees are providing the optimal service levels expected of them.
Under Redhill Group’s Total Quality Management program, mystery shoppers are armed with detailed, in-house training familiarizing them with each client’s priorities. All shops are performed with an eye out for each and every service goal. This and other aspects of our Quality Management system gives Redhill Group a reputation for delivering consistent, thorough assessments based on specific, measurable performance indicators. Redhill Group provides each client custom-tailored Mystery Shopping reports to include actionable recommendations for tackling areas of weakness.