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John Wayne Airport 2007 Passenger Survey

John Wayne Airport’s 2007 Passenger Survey : Customer Satisfaction Survey
The Redhill Group conducted over 400 telephone and intercept surveys with residents and departing passengers to measure travelers’ general opinions and attitudes about the airport as well as usage frequency.  Results of the study focused on areas of customer service that were in need of improvement, and showed comparisons in overall satisfaction to that of past five waves of the survey.  Results of the 2007 study recommended improvements in food concessions, accessibility of airport arrival and departure information and other factors that would improve frequency of use.