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Southern California Regional Rail Authority : On-Board Performance Audit

Southern California Regional Rail Authority : On-Board Performance Audit 

The Southern California Regional Rail Authority contracted with Redhill Group to ensure it’s providing the highest level of service to the community. The Redhill Group conducted ongoing audits of their operations for safety and customer satisfaction.

The Southern California Regional Rail Authority contracted with Redhill Group to conduct several Metrolink Onboard surveys. This planning study requires Redhill Group’s extensive experience in designing and managing large-scale onboard transit surveys in order to ensure high response rates and valid data, as well as timely project completion.

Redhill Group’s team of senior transportation research managers developed sampling plans. The sampling methodology was devised to yield statistically valid and reliable data (+/- 5% accuracy at the 95% confidence level).