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Case Studies

Mystery Shopping

Fine Dining Restaurant : Full Service Restaurant Mystery Shop Program
Redhill Group developed a professional mystery shopping program for a fine dining restaurant utilizing mystery shoppers trained to provide objective and independent feedback based on the client’s specific performance factors.  The objective assessment was designed to result in actionable recommendations that increased positive word of mouth referrals and improved customer service.   Read more here.

Luxury Watch Manufacturer: National Mystery Shopping Study
Redhill Group performed a national mystery shopping program designed to provide a leading luxury watch manufacturer with a detailed evaluation of the role of salespersons in influencing the consumer’s purchase decision process.  Read more here.

National Quickserve Restaurant Chain: Service Excellence Mystery Shopping
Redhill Group developed a comprehensive mystery shopping program for a world-leading quickserve concept, shopping over 350 stores on a monthly basis.  Performance factors assessed included friendliness and efficiency of service, upselling for maximum per ticket volume and maintaining a spotless dining environment.  Read more here.