Telephone Surveyor
Summary:
Surveyors will collect information by phone to secure opinions on a variety of products, services or concepts. The position involves contacting respondents and asking a series of questions over the telephone. Survey questions are standardized by project and data must be collected in accordance with the survey parameters for each project. Surveyors are required to maintain client and project confidentiality at all times.
Essential job functions include but are not limited to the following duties and responsibilities:
o Place outbound telephone calls
o Read questions and other text to respondents
o Record answers using a computer keyboard
o Record verbatim responses to open ended questions accurately with correct spelling and grammar
o Report problems with question wording and skip patterns
o Perform simple mathematical functions involving currency, time, and distance
o Place calls to respondents to complete unfinished surveys
o Record essential information in a daily log including but not limited to completed surveys, call backs, and problems encountered during a shift
o Report on-time and reliably for scheduled shifts
To perform this job successfully an individual must be able to perform the essential job functions satisfactorily.
Qualifications
Education and/or Experience
High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
Communication Skills
Must speak clearly and communicate effectively over the phone and in person. Must be able to solicit people to participate in the survey. Must have the ability to read and comprehend instructions and memos. Must have good grammar and spelling skills. Must be able to work independently.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and the ability to compute problems that include time, distance and currency.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written or oral form and the ability to deal with problems involving several variables in reoccurring situations.
Computer Skills
Must have basic keyboard/typing skills. Must have a basic understanding of the Internet including how to receive and send email.
If you’re interested in becoming a Telephone Surveyor, we’re interested in hearing from you! Please contact us.